Helpful information

Welcome to Toshie's Treasures. Here you will find quick answers to common questions about our handmade beaded and acrylic keychains, car charms, decorative magnets, wholesome pet treats, shipping timelines, and custom order policies.

Frequently asked questions

Every keychain, charm, magnet, and batch of pet treats is crafted with care right here in southwest Iowa. Browse our most common inquiries below to learn more about ordering, ingredients, and processing times.

What acrylic options do you offer and what do they cost?
We offer a diverse selection of acrylic keychains, charms, and magnets in various shapes, styles, and finishes, including custom beaded accents. Prices vary depending on size and personalization details; please check each listing in our shop or contact us for a custom quote.

What ingredients are in your dog and cat treats?
Our pet treats are handcrafted with simple, wholesome, and pet-safe ingredients designed to keep your dogs and cats happy and healthy. For a full, transparent breakdown of every recipe, please visit our dedicated pet treat ingredients page.

Can I place a custom order for keychains or car charms?
Yes, we love custom orders! Whether you want specific bead patterns, custom text on acrylic blanks, or specialized car charms and magnets, you can submit your custom request directly through our custom orders page.

Are your pet treats safe for pets with food allergies?
We carefully select all ingredients to ensure they are safe for standard pet diets. If your dog or cat has specific dietary restrictions or allergies, review our ingredient list or reach out to us before purchasing.

How long does it take to create and ship an order?
Once your handmade items are created, they typically take about 3 days to package and ship out from Shenandoah, Iowa, serving customers across Red Oak and nationwide.

Do you offer local pickup around Red Oak?
All orders are packaged and mailed directly from Shenandoah, Iowa. If you are local to Red Oak or surrounding areas, reach out to us at [[email]] to ask about convenient local arrangements.

What is your policy on returns and exchanges?
Due to the custom and handcrafted nature of our items and treats, we do not offer refunds. However, if there is an issue with your order upon arrival, we are committed to making it right and will gladly remake the item for you.

How can I pay for my order online?
Our secure online shop allows you to easily browse items, add them to your cart, and complete your purchase using major debit and credit cards.

Ready to find your treasure?

Have a custom idea in mind or ready to treat your furry companions? Reach out to Toshie's Treasures today or send us your personalized order details.

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